Return Policy
Return Policy
We’re here to ensure your experience with us is smooth and satisfying. If something goes wrong with your order, we’re happy to help!
If You Receive a Damaged Product
We’re really sorry to hear that! If your product arrives damaged, we’ll gladly replace it at no extra cost.
- Please email us at care@pureandsure.in within 2 days of receiving your order.
- Replacements take 7–10 days to be delivered.
- If your order had multiple items, only the damaged item will be replaced.
- We’ll respond within 24–48 hours and offer full assistance to make things right.
If Something Is Missing from Your Order
We understand how frustrating this can be, and we’ll make it right.
- Notify us within 2 days of delivery by emailing care@pureandsure.in.
Please include the following in your email:
- Your order number
- Image of the invoice
- One photo of the outer box
- Two clear images of the opened box
- We won’t be able to process refunds for missing items, but we will promptly send you the missing product
- You’ll hear back from us within 24–48 hours, and we’ll assist you every step of the way.
If the Product is Spoiled
We’re committed to quality, but if you believe the product is spoiled, we’re here to help.
- Let us know within 2 days of delivery at care@pureandsure.in.
- Please include:
- Order number
- Date of packaging/manufacture
- Clear images or video of the product
Note: Since our products are 100% natural and handcrafted, slight variations in taste, texture, color, or aroma are normal and not considered spoilage. These are signs of authenticity, not compromise.
- After reviewing the information, we’ll investigate thoroughly and offer a fair resolution.
- If required, we’ll replace the product.
- You’ll get a response within 24–48 hours, with full support throughout.
Thank you for choosing Pure & Sure. We value your trust and are always here to help!
Shipping Policy
Domestic Shipping:
It typically takes 2-3 business days to ship your order and 7-10 business days for your order to arrive. Once your order is confirmed, you will be provided with a link to track your order status and package in real time. For domestic customers, we offer free shipping for all orders above INR 500.
International Shipping:
Good news for our international patrons, we now ship internationally. If you are an international customer, you can write to us on our customer care email - care@pureandsure.in and we will take in your orders based on your product preferences and shipping location.
Cook without second-guessing— all year.
A paid membership for people who buy Pure & Sure regularly. Upto 25% off every order. Free shipping on everything. First access to new launches. Facility tours and visits.
What being a member gets you.
SAVE 25%*
on every Pure & Sure order, all year.
Every product, every order, member price. Not a sale price you have to wait for - the price you always pay.
No ₹500 threshold. No regional carve-outs. Order one bottle of oil, get it shipped free.
Member newsletter two weeks before public launch. Members get the first units, often at launch pricing on top of the member discount.
Quarterly tours of our Bengaluru facility - cold storage, the testing lab, sterilisation, packing lines. Annual farm visits to one of our cooperatives.
Members get a dedicated WhatsApp number. Real responses from real people, usually within a few hours.
When does the membership pay for itself?
For most members, by the third or fourth order. Here's the math.
Three plans. One membership.
Why we built the Good Food Club.
Pure & Sure has always been priced for honest cost. We pay our farmers above market rate. We test every batch. We hold to cold storage and slow processes. None of this is the cheapest way to make food.
What that means: our shelf prices are higher than industrial alternatives. They have to be. That’s the cost of doing this work properly.
We built the Good Food Club for customers who already know this — who buy Pure & Sure regularly, who would buy more often if the friction (price, shipping minimums, the occasional wait for a sale) was lower. The membership removes that friction. You commit to us. We commit back, with a price that reflects the relationship.
Founder
What’s different inside the club.
From inside the club.
"Joined when I realised I was buying ₹2,000 of Pure & Sure every month anyway. Paid for itself in six weeks."
"The facility tour was a turning point. You can’t see what I saw and then go back to supermarket dal."
"Honestly, the early access to new launches is what I value most. Got the Khapli wheat two weeks before anyone else."
