Thank you for choosing to buy Phalada Pure & Sure Organic Food Products. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website. We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers. We ship on all week days (Monday to Saturday), excluding public holidays.   To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.   If you wish to purchase multiple items and ship them to two or more different addresses, please place them as different orders.   Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) through email. All domestic shipments are insured against loss or theft, free of charge to the customer. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care +91 9900030403. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest . Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations. We reserve the right to release information to local, state, central or international law enforcement officials when we believe in good faith that the law requires it, or when required to, by order of a Court or authorized administrative agency.